Terms and Conditions
Welcome to our website. If you browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the Hardy Plant Society’s relationship with you in relation to this website.
The term “Hardy Plant Society” or “HPS” or “us” or “we” refers to the owner of this website, the Hardy Plant Society, Registered Charity No: 208080, Registered Address: 15 Basepoint Business Centre, Crab Apple Way, Evesham WR11 1GP. Telephone +44 (0) 1386 710317
The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Receipt and Processing of Orders:
All orders are subject to these terms and we will attempt only to offer those items and services that are readily available at the time of order but acceptance of an order will be subject to availability. All steps during the order process are intended to be simple and give you the opportunity to change amend delete or correct all or any part of your order requirements. Any specific conditions for acceptance of order and delivery will be indicated on the relevant page or section of the service. On placing an order you authorise us to transmit and update information about you and to obtain from third parties other information that will include but not be limited to your Debit or Credit Card number Card Authorisation Validation and Authentication and Credit Report. All information and details provided by you must be true accurate complete and up to date. We do not store financial details (credit or debit card numbers).
Refunds & Cancellations Policy
For Memberships
Under normal circumstances, once a membership is paid for, we don’t provide refunds. If we make a mistake in your membership billing or records, we will refund all or part of your payment(s) to correct any administrative errors made by the Society. If there are other circumstances where action is needed, then please get in touch with us and we will work with you to agree a mutually acceptable solution.
For Products
For books or other products which we send to you, should they arrive damaged please photograph the packaging and damaged goods, and send these photographs to [email protected] and we will send a replacement copy.
If you order a product by mistake and want to return it or exchange it, you will need to return it to us at your own cost, it must be received by us in perfect condition, and we will then refund your payment minus any postage costs.
If you wish to exchange a product, please return it to us in perfect condition, and buy the replacement product via our online Shop. Once received we will refund the original purchase price minus any postage costs.
For Tickets
If you buy a ticket for an HPS event and need to cancel your attendance, please notify the Office Manager in writing at the earliest opportunity by emailing [email protected] A full refund will be issued if the cancellation is within one week of the event. If you cancel after this time no refund will be given.
