How Do I?

Helpful hints on how to use the website below. If you need further help, either email helpdesk@hardy-plant.org.uk, or in the bottom right use "Contact Us" or "Live Chat" if we're online. Or use the Contact page which has our phone number.

How do I?

1. Find my password

Click Login to reach the Login page, then click Lost Password. You will receive an email with a special link, enabling you to set a password of your choice.

2. Login to the website?

The menu bar at the top has a login button:

Click this, a panel pops out, with a link to the login page.

If you don't know your login details then please contact our helpdesk and we will provide access.

      3. View my account details?

      Having logged in to the site, use the Account Details button at the top of the page

      This will pop-out a side panel, click My Account Details to see this page. Use the buttons at the top to view information about your account.

      4. Renew my membership?

      If you have previously paid by standing order or BACS or direct debit:

      • Let the payment take place
      • We will manually renew or add your membership into our records
      • Provided we have your email address, you will receive confirmation by email
      • We must have your email address in order to give you access to this website, and your membership records. If we don't have your email address please email us via the helpdesk with your name, address and HPS membership ID

      If you want to pay online for a membership (either new or renewal)

      • Visit the Shop and buy your membership
      • Make sure to cancel any standing order or direct debit, if you have them

      If you previously paid by Cheque

      • We can no longer accept cheque payments or renewal using paper forms
      • If you can please visit the Shop to buy your next year of membership online
      • Or contact the helpdesk and explain your circumstances and we will help

      If you previously paid on-line by PayPal and wish pay online using a debit card, credit card, Apple Pay or Google Pay:

      • Login to your account and then
      • Visit your account details page, you should see a page with this row of buttons:

      Click "My Subscription" and see details of your existing subscription, similar to this

      • If you don't have an existing subscription (and therefore a membership) visit the Shop and buy one.
      • If you do see a "Renew now" button then click it and follow the instructions

        5. Join the HPS

        Join the HPS by visiting the shop and buying a membership.

        6. Find my HPS Membership ID

        Your HPS Membership ID can be found in multiple places

        • In the joining pack posted to you when you first join
        • In the order emails when you buy a membership via this site
        • In membership confirmation emails from this site
        • In the Account Details pages (See above)
        • In Resources -> My Membership Details
        • Or by emailing the helpdesk and asking (please provide your name and address so we can verify you)

        7. Know my payments are secure

        We want our money to be safe as much as you, which is why we've taken proper steps to keep everything safe:

        Payment processing

        • Once you click the 'Place Order' button the process is handed to Stripe
        • Stripe is a large, worldwide payment processing service, who support the highest standards of security
        • You may be asked to verify your payment, just like any other website
        • Stripe themselves implement methods to detect fraud and ensure safety
        • We in the HPS do not have access to your card details
        • Access to the information within our Stripe account is controlled by strong passwords and two factor authentication and is limited to only a very few people

        Site safety

        • The site does not store your card details only a reference to the payment within the Stripe platform
        • The site includes a professional level firewall and security layer to stop hackers - it already has resisted thousands of attempts to subvert it
        • To be even more safe, we have had the site tested by an external service to establish certification for the PCI DSS standard - something that all e-commerce sites must achieve
        • We have achieved technical compliance with PCI DSS (meaning the site passes a barrage of technical tests), and to receive certification will need additional policies and procedures to be provided to an external assessor. This is ongoing work.

        7. Manage My Account

        For your full account details:

        • Make sure you are logged in
        • Click My Account (top right of the page)
        • Which leads you to your account pages

        For a shorter summary of your membership and online payments, visit Resources -> My Membership Details.

        8. Join a local group

        Joining a local group is handled by the groups themselves, visit the Local Groups pages for the group nearest you and follow their instructions, or visit their own website.

        9. Join a Special Interest Group

        You can either join a special interest group online via the Shop, or follow the instructions on the groups own page.

        10. Find My Orders

        Your Orders are within your Account Details, see 'Manage my account above'

        11. Buy a booklet

        To buy a booklet or HPS lapel badge, visit the Shop.

        12. Find local events

        Our local groups run many events, we will endeavour to add them into our events calendar. Other places you can look are: